At KiddoFun, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return policy to ensure your peace of mind. Please read this policy carefully before making a return.

1. Eligibility for Returns:

Most items purchased from KiddoFun are eligible for return within 30 days of the delivery date. To be eligible for a return, the item must be:

  • In its original condition: This means the item must be unused, undamaged, and in its original packaging. Any signs of wear, tear, or damage will affect the refund amount or may make the item ineligible for return.
  • With all original tags and accessories: All original tags, labels, and accessories included with the item must be returned with the item.
  • Returned within the 30-day return window: Returns must be initiated within 30 days of the delivery date. We will not accept returns outside of this timeframe.

Exceptions to Return Eligibility:

Certain items are not eligible for return, including:

  • Personalized or customized items: Items that have been personalized or customized specifically for you are not eligible for return.
  • Sale items (unless otherwise specified): While we strive to make most items returnable, sale items may have specific restrictions. Please check the product description for details.
  • Damaged items (due to customer misuse): Items damaged due to customer misuse or negligence are not eligible for return. This includes damage caused by improper handling, storage, or use.
  • Items not in their original packaging: Items returned without their original packaging may not be eligible for a full refund.
  • Software, downloadable content, or digital products: These items are non-returnable due to their digital nature.

2. Initiating a Return:

To initiate a return, please follow these steps:

  1. Contact Customer Service: Contact our customer service team within 30 days of receiving your order at [email protected] or by phone at (559) 555-7500. Provide your order number and the reason for the return.
  2. Obtain a Return Authorization (RA) Number: Our customer service team will provide you with a unique Return Authorization (RA) number. This number is essential for processing your return. Do not return items without an RA number.
  3. Package the Item Carefully: Carefully repackage the item in its original packaging, including all original tags and accessories. Ensure the package is adequately protected to prevent damage during shipping.
  4. Include the RA Number: Clearly write the RA number on the outside of the package.
  5. Ship the Item: Ship the item back to the address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped, damaged item received). We recommend using a trackable shipping method to ensure safe and timely delivery.

3. Processing Your Return:

Upon receipt of your returned item, we will inspect it to ensure it meets the conditions outlined in Section 1. Once the inspection is complete, we will process your refund or exchange.

4. Refunds:

Refunds will be issued to your original payment method. The processing time for refunds may vary depending on your payment provider. You will receive an email notification once your refund has been processed. Please note that the original shipping charges are non-refundable, unless the return is due to our error. If the item is returned damaged or not in its original condition, we reserve the right to reduce the refund amount or refuse the return entirely.

5. Exchanges:

If you wish to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange. The availability of the desired item will determine whether an exchange is possible. You will be responsible for the cost of return shipping and the shipping cost of the replacement item unless the exchange is due to our error.

6. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund, and we will cover the cost of return shipping in these cases. Please provide photographic evidence of the damage or incorrect item.

7. Shipping Costs:

Unless the return is due to our error (damaged or incorrect item), you are responsible for the cost of return shipping. We recommend obtaining insurance for your return shipment to protect against loss or damage during transit.

8. Contact Us:

If you have any questions or concerns regarding our return policy, please contact our customer service team at:

  • Email: [email protected]
  • Address: 2825 Calimyrna Ave, Clovis, CA 93611, USA
  • Phone Number: (559) 555-7500